Manager (IT Service Management)

Singapore, Singapore, Singapore
Contracted to Full Time
Experienced

About Us

Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team

Our industry team is rapidly expanding with many new opportunities and projects from banking and finance. As our consultants are highly sought after by many within the sector, this has increased Abeam's reputation and brand ranking

Responsibilities:

  • Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization.
  • Assisting execution of improvement actions to realize sufficient IT Service Management (ITSM) capabilities in the IT department.
  • Collaboratively work with team members to execute improvement actions.
  • Analyze workload of each project and task Adjust master schedule of each project
  • Draft IT Service Management (ITSM) guidelines for IT department
  • Draft template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc)
  • Draft project status reports for IT Service Management (ITSM) enhancement
  • Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)

Requirements:

  • Bachelor’s degree and above 10-15 years of work experience
  • Experience in consulting
  • At least 3 year of IT Service Management (ITSM) experience for IT project
  • Documentation experience in IT Service Management (ITSM) context (PowerPoint, Excel, Word skills are required)
  • Systematic knowledge of IT Service Management (ITSM)
  • Client facing experience
  • Fluent Business level Japanese to liaise with Japanese speaking clients

Why Join Us At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector. *Please note that salary is determined on related experience and skill For non-local candidates residing outside Singapore, please ensure that you are fully vaccinated with a WHO approved vaccine and acceptable to absorb full cost of traveling, SHN and accommodation; this is a local hiring.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Human Check*